Position
Technical Support Engineer
Description

Would you like to work with our customers in the US? Do you like to challenge in your work- life?

Logiwa is a Chicago based B2B SaaS warehouse and inventory management solutions company. Following our most recent investment round in USA, we are creating a larger development team in Turkey. As we are growing rapidly (16% MoM), we are looking for Technical Support Engineer who will add value to our team and business. Our development office is located in Istanbul / Pendik / Kurtkoy.

Responsibilities
  • Reviews and consults with customers concerning design, development and maintenance of Logiwa’s products/services,
  • Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity,
  • Provides resolution of all technical and process related issues, using appropriate escalation points when necessary,
  • Reviews and consults with customers and technology group to clarify and/or resolve problems, review and evaluate log files to review operational and performance requirements,
  • Participates in products, solutions or services training to maintain technical knowledge and competence,
  • May assist in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem,
  • Receives initial direction and work may be reviewed for accuracy and quality. Interacts mostly with immediate management, project leaders and other professionals within the department or function,
  • Perform other duties as assigned by management,
  • Most of our customers are on US, working hours will be from 17:00 to 02:00, Full remote work possibility,
Qualifications
  • Ability to communicate clearly (both verbal and written) with Native English speakers,
  • 3+ years recent relevant experience providing technical customer support,
  • Work tickets via web-based ticketing system,
  • Ability to quickly learn new systems and technology,
  • Strong technical knowledge on SQL queries and SSMS,
  • Experience with reporting tools such as Fast Reports,
  • Male candidates should have no military obligations or postponed for at least two years,

Desirable Qualifications/Experience:

  • Warehouse operation knowledge is a big plus.
  • WMS software application experience is a big plus.
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Position: Technical Support Engineer

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Employment Type
Full Time
Working Hours
mon-fri
Experience

Mid-Senior level

Industry
Information Technology and Services, Logistics and Supply Chain
Job Location
Teknopark İstanbul, 34906, Kurtköy, Pendik, İstanbul
Date posted
17 Ekim 2018
Valid through
Kasım 30, 2018