Software Support Engineer

Would you like to work with our customers in the US? Do you like to challenge in your work- life?

Logiwa is a Chicago based B2B SaaS warehouse and inventory management solutions company. Following our most recent investment round in USA, we are creating a larger development team in Turkey. As we are growing rapidly (16% MoM), we are looking for Software Support Engineer who will add value to our team and business. Our development office is located in Istanbul / Pendik / Kurtkoy.

  • Work tickets via a web-based ticketing system,
  • Keep thorough, clear, and complete records in the ticketing system of all actions taken,
  • When assigned, join online meetings with clients,
  • Validate and clarify the issue reported,
  • Answer how-to questions,
  • Escalate tickets not resolvable at the L1 level to the L2 support team,
  • Perform other duties as assigned by management,
  • Most of our customers are on US, working hours will be from 17:00 to 02:00, Full remote work possibility.
  • 2+ years of experience in a support or related position,
  • A bachelor’s degree in computer science or similar level qualifications,
  • Excellent verbal and written English communication skills,
  • Strong technical, troubleshooting & analytical skills,
  • Provides quick assist to customers who send in questions or report problems,
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change,
  • Ability to handle clients professionally during all interactions,
  • Male candidates should have no military obligations or postponed for at least two years,

Desirable Qualifications/Experience:

  • Warehouse operation knowledge is a big plus,
  • WMS software application experience is a big plus,
  • Zendesk or Hubspot experience is a big plus,
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Position: Software Support Engineer

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Employment Type
Full Time
Working Hours

Mid-Senior level

Information Technology and Services, Logistics and Supply Chain
Job Location
Teknopark İstanbul, 34906, Kurtköy, Pendik, Turkey
Date posted
17 Ekim 2018
Valid through
Aralık 29, 2018